Refund Policy

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Last updated: [DATE]

Because our products are digital licenses delivered instantly, all sales are final once a license key has been delivered or revealed, except in the cases below.

When we refund or compensate

• The product never worked for you and our support team could not resolve the issue within [X] days of purchase.
• Duplicate payment for the same order.
• Extended outage: if a product is unavailable (e.g. "updating") for longer than [X] consecutive days, affected active licenses are extended by the downtime instead of refunded.

When we do not refund

• You changed your mind, or did not read the product requirements before buying.
• Your game account was penalised or banned (see Terms of Service, section 4).
• Your license was revoked for violating the Terms (sharing, reselling, cracking, chargeback attempts).
• Over- or under-payments caused by network fees or exchange-rate changes on the customer's side.

Crypto payments

Refunds, when approved, are paid in cryptocurrency to an address you provide, at the USD value of the original order, minus network fees.

How to request

Open a ticket in our Discord or email [SUPPORT EMAIL] with your order number. Chargebacks or payment disputes opened without contacting us first lead to immediate license revocation.